Returns and complaints

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§Your legal rights

Returns: Slovak Consumer Protection Act No. 108/2024 Coll.

• You may withdraw from the contract without giving a reason within 14 days of receiving the goods. (§ 19 para. 1, § 20 para. 1)
• Send the goods back within 14 days of withdrawing. It is enough to dispatch them on the last day. (§ 21 para. 1)
• You pay only the cost of returning the goods. (§ 21 para. 3)
• We refund payments including delivery within 14 days of receiving your notice, delivery up to the cost of the cheapest standard option. (§ 22 para. 1 and 3)
• We may hold the refund until we receive the goods or you prove you have sent them. (§ 22 para. 5)
• You are liable for any loss in value if you handled the goods beyond what is needed to establish their characteristics. (§ 21 para. 4)
• Made-to-measure goods cannot be returned, nor can goods sealed for hygiene reasons if the seal has been broken. (§ 19 para. 1 letters c) and e))

Complaints: Slovak Civil Code No. 40/1964 Coll.

• We are liable for defects that appear within two years of delivery. You can report a defect no later than 24 months after receiving the goods. (§ 619 para. 1, § 599)
• Our confirmation will state the deadline for fixing the defect, usually no more than 30 days from your report. (§ 622 para. 3)